TERMS & CONDITIONS FOR WHOLESALE CUSTOMERS
For special promotions contact your local sales representative or our Customer Service at 1-800-668-2314.
TERMS & CONDITIONS OF SALE
NEW ACCOUNTS – all new accounts will be prepaid by credit card [visa or master card].
CREDIT TERMS – credit terms may be requested after three (3) credit card transactions. A credit application must be submitted with three (3) supplier references. The credit application will only be processed if the account has a minimum $1000 in purchases per year. Once credit approved, terms will be Net 30 days from date of invoice. Credit Card payment will not be accepted for accounts with Terms. Payments made after the 30-day terms will incur a 2% per month interest charge which will be applied at the time of payment.
INVOICE – All invoices are sent by email OR a hard copy is sent with the goods.
INTEREST – 2% per month is charged on all past due accounts and will result in a loss of credit privileges.
COST OF COLLECTION – should the account be sent to collection for non-payment, the borrower agrees to pay in addition to the principal and interest due hereon, all reasonable cost of collection, including, without limitation, legal fees and all other cost and expense related to the recovery of the owned amount.
NSF CHEQUE – will incur a $40 service charge and credit terms will be revoked.
CREDIT CARD – Credit Card numbers are encrypted and a token will be stored on a secured PCI compliant gateway. Credit Card information can be given at the time of placing the order or upon customers request via an HTML link by emailed where the Customer will be prompted to enter their Credit Card information, which will then be sent back to our system in an encrypted format. Payment will be processed in full on day of shipment.
Customers will not be called for their Credit Card; it is the Customers responsibility to provide payment information. Orders will remain on hold until the Credit Card information is received.
Credit card payment is taken upon processing of the order prior to shipment.
TAXES – CANADA: – items that are subject to taxes will be indicated with an asterisk [*] on your invoice and with the letters [TX] in our catalogue
PRICES – Valid for all shipments in 2022, subject to change at manufacturers discretion.
MINIMUM OPENING ORDER – contact our sales representative in your area.
SHIPPING CANADA: regular ground, FOB Morin-Heights, QC.
SHIPPING US: Regular ground, FOB Champlain, NY.
US & CANADA Shipping notes:
All shipping charges will be added to your invoice.
RUSH, OVERNIGHT OR AIR SERVICES ARE NOT AVAILABLE.
Freight charges are calculated by the carrier at the time of shipment, based on both volume (# of boxes) as well as the weight of the shipment. NOTE oversized boxes, such as our free standing displays/shippers are considered oversized by all carriers and will incur an oversize box fee factored into the total freight charges for the order. Cost of freight is out of our control; we do our best to select the lowest cost carrier based on customer’s location.
By law we must also charge tax on freight costs.
BACK-ORDERS – under $30 will be cancelled.
HEAT SENSITIVE PRODUCTS: Our delicious chocolate and other heat sensitive items are available to ship from Oct to May (weather permitting), we don’t want these goodies to melt on route to you.
DAMAGE OR LOSS – claims must be filed with the freight company by the customer and may not be deducted from invoice. Check the exterior of your cartons for signs of damage before accepting.
RETURNS – with FDA regulations regarding [homeland security and bioterrorism], we cannot accept returns.
REFUSED DELIVERY – full freight (to and from) will be billed to your account.
MIXED CASES & FILLED DISPLAY – Mixed cases where offered are pre-packed, we reserve the right to change the contents of mixed cases, kits and store displays depending on product availability at the time of order.
PRODUCT DESCRIPTIONS – our tableware items are all hand made and colours may vary by batches. Components may change without notice and we may at our discretion substitute similar components of equal quality and value.
UNAUTHORIZED REPRODUCTION OF IMAGES – from our website and catalogue are prohibited.
TRADEMARKS – Reich Fine Foods LLC, DBA, Concept Gourmet du Village, ULC owner of trademarks for Gourmet du Village Logo (CAN, USA, UK), “Naughty or Nice” (CAN), “Reindeer Noses” (CAN), “Snowman Poop” (CAN, US), “Unicorn Poop” (Formalized for (CAN)), “GDV Design” (Applied for (CAN, USA)), “Campfire Cocoa” (Applied for (CAN, USA).
CONTACT – toll free 1.800.668.2314, weekdays from 8:30am to 4:30pm EST.
EMAIL – email@example.com
THIS WEBSITE- a fantastic resource for information on our brand, details about our products, recipes ideas, and links to our social media accounts.[/vc_column_text][/vc_column][/vc_row]